English
EMPIRE360 LIMITED
TERMS AND CONDITIONS
Website: https://Empire360ltd.com
Last Updated: 19 October 2026
1. Introduction
Welcome to Empire360ltd.com, an online multi-vendor marketplace operated by Empire360 Limited ("Empire360", "we", "us", or "our").
These Terms and Conditions govern your access to and use of our website, services, and marketplace.
Empire360ltd.com provides a platform where customers can discover and purchase products offered by Empire360 Limited and independent third-party vendors. Vendors may register to list and sell eligible products across various categories, including electronics, fashion, beauty products, groceries, home appliances, furniture, agricultural products, building materials, automotive products, and other permitted goods.
By accessing our website, creating an account, placing an order, or registering as a vendor, you agree to these Terms and Conditions and any applicable policies referenced in this document.
If you do not agree with these terms, you should discontinue using our platform.
2. About Empire360 Limited
Empire360 Limited operates Empire360ltd.com as a digital marketplace intended to connect buyers and sellers.
Unless a product listing expressly identifies Empire360 Limited as the seller, products listed by independent vendors are offered by those vendors.
Empire360 provides marketplace services that may include product listings, order processing, payment facilitation, customer support, vendor registration, and other e-commerce services, depending on the features available on the platform.
Empire360 does not automatically become the seller, manufacturer, importer, or distributor of every product listed by an independent vendor.
Nothing in these terms removes any legal responsibility that Empire360 or a vendor has under applicable law.
3. Eligibility and User Accounts
To use certain features of Empire360ltd.com, you may need to create an account.
You agree to:
- Provide accurate and complete registration information.
- Keep your login credentials confidential.
- Maintain the security of your account.
- Update your information when necessary.
- Use the platform lawfully and responsibly.
- Notify us if you suspect unauthorized access to your account.
You must not impersonate another person, provide misleading information, create accounts for fraudulent purposes, or use the platform to engage in unlawful activities.
We may restrict, suspend, or terminate accounts involved in fraud, abuse, violations of these terms, or activities that create a legitimate risk to customers, vendors, or the platform, subject to applicable law.
4. Vendor Registration and Responsibilities
Empire360ltd.com allows eligible businesses, entrepreneurs, and individuals to apply to register as vendors.
Vendor registration may require identity verification, business information, contact details, payment information, and other documentation reasonably necessary for compliance and platform security.
Registration does not guarantee approval. Empire360 reserves the right to approve, reject, suspend, or terminate vendor accounts in accordance with these terms and applicable law.
Every approved vendor agrees to:
1. Provide accurate personal or business information.
2. List only products they are legally permitted to sell.
3. Ensure products are genuine, safe, lawful, and fit for sale.
4. Provide accurate descriptions, images, specifications, prices, and stock information.
5. Disclose whether products are new, used, refurbished, repaired, or otherwise previously owned.
6. Honour confirmed orders, subject to lawful cancellation rights and genuine circumstances beyond their control.
7. Package products appropriately and meet agreed dispatch and delivery obligations.
8. Comply with applicable consumer protection, tax, product safety, intellectual property, and other relevant laws.
9. Respond to customer enquiries and complaints within a reasonable time.
10. Honour applicable return, refund, replacement, and warranty obligations.
11. Avoid false advertising, counterfeit goods, misleading claims, and unauthorized use of another party's intellectual property.
12. Maintain accurate records relating to their marketplace transactions where required by law.
Vendors must not use Empire360ltd.com to conduct fraudulent transactions, manipulate reviews, misrepresent product availability, or direct customers into deceptive payment arrangements.
5. Product Listings and Availability
Vendors are responsible for ensuring that their product listings are accurate, current, and not misleading.
Product descriptions should include relevant information about specifications, condition, size, quantity, compatibility, applicable warranties, and other material characteristics.
Product images should reasonably represent the items being offered. Where an image is illustrative rather than an actual photograph of the product, the listing should make this clear where material.
Product availability may change without notice. We cannot guarantee that every listed product will remain available at all times.
Empire360 may remove, restrict, or correct listings that are unlawful, misleading, unsafe, infringing, or inconsistent with our policies.
6. Prohibited Products and Activities
Vendors must not list or sell products or services that are prohibited by applicable law or our marketplace policies.
Prohibited activities include, but are not limited to:
- Selling counterfeit, stolen, or unlawfully obtained goods.
- Selling illegal drugs or controlled products without the required legal authorization.
- Offering prohibited weapons, explosives, or dangerous materials.
- Selling products that infringe intellectual property rights.
- Engaging in scams, payment fraud, identity theft, or money laundering.
- Publishing deceptive product descriptions or fabricated reviews.
- Offering goods or services that violate applicable safety or regulatory requirements.
Empire360 may remove prohibited listings, suspend vendor accounts, cancel affected transactions where lawful, and cooperate with relevant authorities where required.
7. Orders and Order Confirmation
Customers may place orders through the purchasing features available on Empire360ltd.com.
All orders are subject to product availability, accurate pricing, payment verification, and any applicable legal requirements.
An automated order acknowledgement confirms receipt of an order but does not necessarily constitute final acceptance.
We may cancel or decline an order where there is a genuine reason, including an incorrect price, unavailable stock, suspected fraud, a technical error, or a legal restriction.
Where payment has already been collected for an order that is cancelled, any refund due will be processed in accordance with our refund policy and applicable law.
Customers are responsible for reviewing their orders before completing checkout and providing accurate contact and delivery details.
8. Pricing, Fees, and Taxes
Prices are displayed in the currency stated on the relevant product listing or checkout page.
Vendors are responsible for ensuring their listed prices are accurate and for complying with applicable pricing and tax requirements.
Delivery fees, service charges, marketplace fees, applicable taxes, and other additional charges will be disclosed where required before an order is completed.
Prices and promotional offers may change prospectively. A price change does not automatically alter an order already accepted at an agreed price, except where correction or cancellation is permitted by law.
9. Payments and Vendor Payouts
Empire360ltd.com may support payment methods displayed at checkout, subject to availability and the applicable payment provider's terms.
Customers must provide valid payment information and must not use unauthorized payment methods.
Depending on the payment arrangement available on the platform, payments may be processed by a third-party payment provider, collected through a marketplace payment arrangement, or made directly to a vendor where expressly permitted.
Where Empire360 collects payments on behalf of vendors, vendor payouts may be subject to order verification, applicable fees, refunds, chargebacks, fraud checks, and the payout schedule communicated to vendors.
Applicable marketplace commissions, transaction fees, and other vendor charges will be communicated through the relevant vendor agreement, dashboard, or fee schedule.
Empire360 will not guarantee a payout before the applicable transaction and payout conditions have been satisfied.
Vendors must not request unauthorized off-platform payments or misrepresent the payment arrangements approved by Empire360.
10. Shipping and Delivery
Delivery arrangements may vary by product, vendor, customer location, and the delivery option selected at checkout.
Delivery may be handled by the vendor, Empire360, or an appointed logistics provider, depending on the transaction.
Estimated delivery dates are provided as guidance and are not guaranteed unless expressly stated otherwise.
Vendors and delivery providers must take reasonable steps to fulfil delivery obligations and communicate significant delays.
Customers must provide accurate delivery details and cooperate reasonably with delivery arrangements.
Responsibility for loss, damage, and delivery-related issues will be determined by the applicable transaction terms and Nigerian law. Nothing in these terms excludes mandatory consumer rights.
Additional delivery fees, where applicable, will be disclosed before the customer completes the order.
11. Returns, Refunds, and Replacements
Empire360 aims to support fair resolution of order-related problems.
Customers should inspect delivered products promptly and report missing items, incorrect products, damage, or suspected defects as soon as reasonably possible.
Return, refund, and replacement requests may be considered where:
- The product delivered is materially different from the product ordered.
- The product arrives damaged or defective.
- The order is incomplete or the wrong item is supplied.
- The vendor fails to fulfil the order.
- A return or refund is otherwise required by applicable law or an applicable product policy.
Customers should submit relevant information, such as the order number, photographs, a description of the issue, and supporting evidence where reasonably available.
Any stated reporting period is intended to facilitate prompt investigation and does not remove rights that cannot lawfully be restricted.
Approved refunds will generally be returned through the original payment method where practicable, or through another lawful method agreed with the customer. Processing times may depend on the payment provider or financial institution.
Products may be excluded from voluntary returns where permitted by law, including certain perishable goods, personalized items, or sealed hygiene-sensitive products after opening. Such exclusions do not apply where mandatory consumer rights require a remedy.
Change-of-mind returns may be subject to the vendor's disclosed return policy, provided that policy complies with applicable law.
Vendors must cooperate with legitimate return, refund, and replacement requests.
12. Warranties and Product Condition
Any applicable manufacturer, vendor, or Empire360 warranty must be clearly identified in the relevant listing, documentation, or transaction terms.
Warranty coverage, duration, exclusions, and claim procedures may vary by product.
Where a product is sold as used, refurbished, or repaired, the vendor must accurately disclose its condition and any material known faults.
A warranty may exclude damage caused by misuse, accidents, liquid exposure, unauthorized repairs, or other stated exclusions, to the extent permitted by applicable law.
Nothing in these terms excludes statutory rights or remedies that cannot legally be excluded.
Customers should contact the relevant seller or the support team identified on the platform for warranty assistance.
13. Customer Responsibilities
Customers agree to:
- Provide accurate account and delivery information.
- Use authorized payment methods.
- Review product descriptions and order details before purchasing.
- Treat vendors, delivery personnel, and customer support staff respectfully.
- Report genuine problems accurately and promptly.
- Avoid fraudulent refund claims, payment disputes, and abusive use of the platform.
Customers must not use Empire360ltd.com for unlawful transactions or activities that compromise the security or integrity of the marketplace.
14. Complaints and Dispute Resolution
Empire360 encourages customers and vendors to resolve transaction issues through clear communication and the available customer support channels.
Where a dispute arises, we may request relevant order information, payment records, photographs, delivery evidence, or other information reasonably needed to investigate the matter.
Empire360 may facilitate communication between customers and vendors and may take reasonable action under its marketplace policies.
Any platform investigation or decision does not remove a party's right to seek remedies through a competent court, regulator, or other lawful dispute resolution process.
Nothing in this section prevents a customer or vendor from exercising a legal right or making a lawful complaint to a relevant authority.
15. Reviews, Ratings, and User Content
Where reviews, ratings, photographs, or other user content are supported, users must ensure that their submissions are genuine, lawful, and not misleading.
Users must not post fabricated reviews, defamatory material, threats, personal information belonging to others without authorization, or content that infringes another person's rights.
By submitting content to the platform, you grant Empire360 a non-exclusive, royalty-free licence to host, display, reproduce, and use that content for operating, promoting, and improving the marketplace, subject to applicable law and our Privacy Policy.
We may remove content that violates these terms or applicable law.
16. Intellectual Property
Empire360ltd.com, including its original branding, logos, website design, text, graphics, and other proprietary content, is owned by or licensed to Empire360 Limited, except where otherwise indicated.
Vendors retain ownership of their intellectual property, subject to the rights they grant to Empire360 to display and promote their listings.
Users must not copy, reproduce, distribute, modify, or commercially exploit protected content without authorization, except as permitted by law.
Vendors must ensure that they have the necessary rights and permissions to use the images, trademarks, descriptions, and other content included in their listings.
17. Privacy and Personal Information
Empire360 handles personal information in accordance with its Privacy Policy and applicable Nigerian data protection law.
Information may be used where necessary to operate accounts, process orders, facilitate deliveries, administer vendor relationships, provide support, prevent fraud, meet legal obligations, and maintain platform security.
Where necessary, information may be shared with relevant vendors, payment providers, logistics providers, service providers, and competent authorities in accordance with applicable law.
Users should review our Privacy Policy for further information about personal information, its use, retention, disclosure, and applicable rights.
18. Third-Party Services and Links
The platform may integrate with or link to third-party payment providers, delivery services, or other external websites.
Those services may operate under their own terms and privacy policies.
Empire360 is not responsible for the independent operation of third-party services, except to the extent responsibility arises under applicable law or from obligations we have expressly undertaken.
19. Website Availability and Security
We aim to maintain a secure and reliable marketplace, but uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, technical failures, security incidents, service-provider issues, or circumstances beyond our reasonable control.
Users must not attempt to compromise website security, interfere with the operation of the platform, introduce malicious software, or access restricted systems without authorization.
20. Limitation of Liability
To the extent permitted by applicable law, each party remains responsible for its own acts, omissions, representations, and contractual obligations.
Empire360 operates marketplace services and is not automatically the seller of products supplied by independent vendors. However, Empire360 remains responsible for obligations that apply to it under law or that it expressly undertakes.
Nothing in these terms excludes or restricts liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or restricted.
Where the law permits a limitation of liability, any limitation will apply only to the extent lawful and reasonable in the circumstances.
21. Indemnity
To the extent permitted by law, vendors are responsible for claims, losses, and reasonable costs arising from their unlawful conduct, infringement of third-party rights, materially misleading listings, or breach of their marketplace obligations.
Any indemnity under this section will be limited to losses reasonably attributable to the relevant conduct and will not apply to the extent caused by Empire360's own unlawful conduct or other circumstances for which the vendor cannot lawfully be held responsible.
22. Suspension and Termination
Empire360 may restrict listings, suspend accounts, or terminate marketplace access where reasonably necessary because of fraud, unlawful activity, serious policy violations, security concerns, or repeated failure to meet marketplace obligations.
Where appropriate and lawful, we may provide notice and an opportunity to resolve the issue.
Suspension or termination does not eliminate accrued payment obligations, outstanding refunds, applicable warranty obligations, or other rights and responsibilities that survive termination under these terms or applicable law.
23. Changes to These Terms
Empire360 may update these Terms and Conditions to reflect changes in the platform, business operations, legal requirements, or marketplace policies.
Updated terms will be published on Empire360ltd.com with a revised "Last Updated" date.
Where legally required, we will provide notice of material changes. Changes will not retrospectively remove rights that have already accrued or that are protected by law.
Continued use of the platform after changes take effect constitutes acceptance where such acceptance is legally effective.
24. Governing Law
These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.
Disputes will be handled by a court or other competent forum with jurisdiction, subject to any mandatory legal requirements applicable to the dispute.
Nothing in these terms limits any rights that a consumer or vendor may have under applicable law.
25. Contact Information
For questions, complaints, or assistance relating to these Terms and Conditions, please contact us through the official contact channels published on our website.
Company Name: Empire360 Limited
Website: https://Empire360ltd.com
Email: support@empire360ltd.com
WhatsApp/Phone: +234 814 340 1696
Empire360 Limited — One Marketplace. Countless Possibilities.EMPIRE360 LIMITED
TERMS AND CONDITIONS
Website: https://Empire360ltd.com
Last Updated: 19 October 2026
1. Introduction
Welcome to Empire360ltd.com, an online multi-vendor marketplace operated by Empire360 Limited ("Empire360", "we", "us", or "our").
These Terms and Conditions govern your access to and use of our website, services, and marketplace.
Empire360ltd.com provides a platform where customers can discover and purchase products offered by Empire360 Limited and independent third-party vendors. Vendors may register to list and sell eligible products across various categories, including electronics, fashion, beauty products, groceries, home appliances, furniture, agricultural products, building materials, automotive products, and other permitted goods.
By accessing our website, creating an account, placing an order, or registering as a vendor, you agree to these Terms and Conditions and any applicable policies referenced in this document.
If you do not agree with these terms, you should discontinue using our platform.
2. About Empire360 Limited
Empire360 Limited operates Empire360ltd.com as a digital marketplace intended to connect buyers and sellers.
Unless a product listing expressly identifies Empire360 Limited as the seller, products listed by independent vendors are offered by those vendors.
Empire360 provides marketplace services that may include product listings, order processing, payment facilitation, customer support, vendor registration, and other e-commerce services, depending on the features available on the platform.
Empire360 does not automatically become the seller, manufacturer, importer, or distributor of every product listed by an independent vendor.
Nothing in these terms removes any legal responsibility that Empire360 or a vendor has under applicable law.
3. Eligibility and User Accounts
To use certain features of Empire360ltd.com, you may need to create an account.
You agree to:
- Provide accurate and complete registration information.
- Keep your login credentials confidential.
- Maintain the security of your account.
- Update your information when necessary.
- Use the platform lawfully and responsibly.
- Notify us if you suspect unauthorized access to your account.
You must not impersonate another person, provide misleading information, create accounts for fraudulent purposes, or use the platform to engage in unlawful activities.
We may restrict, suspend, or terminate accounts involved in fraud, abuse, violations of these terms, or activities that create a legitimate risk to customers, vendors, or the platform, subject to applicable law.
4. Vendor Registration and Responsibilities
Empire360ltd.com allows eligible businesses, entrepreneurs, and individuals to apply to register as vendors.
Vendor registration may require identity verification, business information, contact details, payment information, and other documentation reasonably necessary for compliance and platform security.
Registration does not guarantee approval. Empire360 reserves the right to approve, reject, suspend, or terminate vendor accounts in accordance with these terms and applicable law.
Every approved vendor agrees to:
1. Provide accurate personal or business information.
2. List only products they are legally permitted to sell.
3. Ensure products are genuine, safe, lawful, and fit for sale.
4. Provide accurate descriptions, images, specifications, prices, and stock information.
5. Disclose whether products are new, used, refurbished, repaired, or otherwise previously owned.
6. Honour confirmed orders, subject to lawful cancellation rights and genuine circumstances beyond their control.
7. Package products appropriately and meet agreed dispatch and delivery obligations.
8. Comply with applicable consumer protection, tax, product safety, intellectual property, and other relevant laws.
9. Respond to customer enquiries and complaints within a reasonable time.
10. Honour applicable return, refund, replacement, and warranty obligations.
11. Avoid false advertising, counterfeit goods, misleading claims, and unauthorized use of another party's intellectual property.
12. Maintain accurate records relating to their marketplace transactions where required by law.
Vendors must not use Empire360ltd.com to conduct fraudulent transactions, manipulate reviews, misrepresent product availability, or direct customers into deceptive payment arrangements.
5. Product Listings and Availability
Vendors are responsible for ensuring that their product listings are accurate, current, and not misleading.
Product descriptions should include relevant information about specifications, condition, size, quantity, compatibility, applicable warranties, and other material characteristics.
Product images should reasonably represent the items being offered. Where an image is illustrative rather than an actual photograph of the product, the listing should make this clear where material.
Product availability may change without notice. We cannot guarantee that every listed product will remain available at all times.
Empire360 may remove, restrict, or correct listings that are unlawful, misleading, unsafe, infringing, or inconsistent with our policies.
6. Prohibited Products and Activities
Vendors must not list or sell products or services that are prohibited by applicable law or our marketplace policies.
Prohibited activities include, but are not limited to:
- Selling counterfeit, stolen, or unlawfully obtained goods.
- Selling illegal drugs or controlled products without the required legal authorization.
- Offering prohibited weapons, explosives, or dangerous materials.
- Selling products that infringe intellectual property rights.
- Engaging in scams, payment fraud, identity theft, or money laundering.
- Publishing deceptive product descriptions or fabricated reviews.
- Offering goods or services that violate applicable safety or regulatory requirements.
Empire360 may remove prohibited listings, suspend vendor accounts, cancel affected transactions where lawful, and cooperate with relevant authorities where required.
7. Orders and Order Confirmation
Customers may place orders through the purchasing features available on Empire360ltd.com.
All orders are subject to product availability, accurate pricing, payment verification, and any applicable legal requirements.
An automated order acknowledgement confirms receipt of an order but does not necessarily constitute final acceptance.
We may cancel or decline an order where there is a genuine reason, including an incorrect price, unavailable stock, suspected fraud, a technical error, or a legal restriction.
Where payment has already been collected for an order that is cancelled, any refund due will be processed in accordance with our refund policy and applicable law.
Customers are responsible for reviewing their orders before completing checkout and providing accurate contact and delivery details.
8. Pricing, Fees, and Taxes
Prices are displayed in the currency stated on the relevant product listing or checkout page.
Vendors are responsible for ensuring their listed prices are accurate and for complying with applicable pricing and tax requirements.
Delivery fees, service charges, marketplace fees, applicable taxes, and other additional charges will be disclosed where required before an order is completed.
Prices and promotional offers may change prospectively. A price change does not automatically alter an order already accepted at an agreed price, except where correction or cancellation is permitted by law.
9. Payments and Vendor Payouts
Empire360ltd.com may support payment methods displayed at checkout, subject to availability and the applicable payment provider's terms.
Customers must provide valid payment information and must not use unauthorized payment methods.
Depending on the payment arrangement available on the platform, payments may be processed by a third-party payment provider, collected through a marketplace payment arrangement, or made directly to a vendor where expressly permitted.
Where Empire360 collects payments on behalf of vendors, vendor payouts may be subject to order verification, applicable fees, refunds, chargebacks, fraud checks, and the payout schedule communicated to vendors.
Applicable marketplace commissions, transaction fees, and other vendor charges will be communicated through the relevant vendor agreement, dashboard, or fee schedule.
Empire360 will not guarantee a payout before the applicable transaction and payout conditions have been satisfied.
Vendors must not request unauthorized off-platform payments or misrepresent the payment arrangements approved by Empire360.
10. Shipping and Delivery
Delivery arrangements may vary by product, vendor, customer location, and the delivery option selected at checkout.
Delivery may be handled by the vendor, Empire360, or an appointed logistics provider, depending on the transaction.
Estimated delivery dates are provided as guidance and are not guaranteed unless expressly stated otherwise.
Vendors and delivery providers must take reasonable steps to fulfil delivery obligations and communicate significant delays.
Customers must provide accurate delivery details and cooperate reasonably with delivery arrangements.
Responsibility for loss, damage, and delivery-related issues will be determined by the applicable transaction terms and Nigerian law. Nothing in these terms excludes mandatory consumer rights.
Additional delivery fees, where applicable, will be disclosed before the customer completes the order.
11. Returns, Refunds, and Replacements
Empire360 aims to support fair resolution of order-related problems.
Customers should inspect delivered products promptly and report missing items, incorrect products, damage, or suspected defects as soon as reasonably possible.
Return, refund, and replacement requests may be considered where:
- The product delivered is materially different from the product ordered.
- The product arrives damaged or defective.
- The order is incomplete or the wrong item is supplied.
- The vendor fails to fulfil the order.
- A return or refund is otherwise required by applicable law or an applicable product policy.
Customers should submit relevant information, such as the order number, photographs, a description of the issue, and supporting evidence where reasonably available.
Any stated reporting period is intended to facilitate prompt investigation and does not remove rights that cannot lawfully be restricted.
Approved refunds will generally be returned through the original payment method where practicable, or through another lawful method agreed with the customer. Processing times may depend on the payment provider or financial institution.
Products may be excluded from voluntary returns where permitted by law, including certain perishable goods, personalized items, or sealed hygiene-sensitive products after opening. Such exclusions do not apply where mandatory consumer rights require a remedy.
Change-of-mind returns may be subject to the vendor's disclosed return policy, provided that policy complies with applicable law.
Vendors must cooperate with legitimate return, refund, and replacement requests.
12. Warranties and Product Condition
Any applicable manufacturer, vendor, or Empire360 warranty must be clearly identified in the relevant listing, documentation, or transaction terms.
Warranty coverage, duration, exclusions, and claim procedures may vary by product.
Where a product is sold as used, refurbished, or repaired, the vendor must accurately disclose its condition and any material known faults.
A warranty may exclude damage caused by misuse, accidents, liquid exposure, unauthorized repairs, or other stated exclusions, to the extent permitted by applicable law.
Nothing in these terms excludes statutory rights or remedies that cannot legally be excluded.
Customers should contact the relevant seller or the support team identified on the platform for warranty assistance.
13. Customer Responsibilities
Customers agree to:
- Provide accurate account and delivery information.
- Use authorized payment methods.
- Review product descriptions and order details before purchasing.
- Treat vendors, delivery personnel, and customer support staff respectfully.
- Report genuine problems accurately and promptly.
- Avoid fraudulent refund claims, payment disputes, and abusive use of the platform.
Customers must not use Empire360ltd.com for unlawful transactions or activities that compromise the security or integrity of the marketplace.
14. Complaints and Dispute Resolution
Empire360 encourages customers and vendors to resolve transaction issues through clear communication and the available customer support channels.
Where a dispute arises, we may request relevant order information, payment records, photographs, delivery evidence, or other information reasonably needed to investigate the matter.
Empire360 may facilitate communication between customers and vendors and may take reasonable action under its marketplace policies.
Any platform investigation or decision does not remove a party's right to seek remedies through a competent court, regulator, or other lawful dispute resolution process.
Nothing in this section prevents a customer or vendor from exercising a legal right or making a lawful complaint to a relevant authority.
15. Reviews, Ratings, and User Content
Where reviews, ratings, photographs, or other user content are supported, users must ensure that their submissions are genuine, lawful, and not misleading.
Users must not post fabricated reviews, defamatory material, threats, personal information belonging to others without authorization, or content that infringes another person's rights.
By submitting content to the platform, you grant Empire360 a non-exclusive, royalty-free licence to host, display, reproduce, and use that content for operating, promoting, and improving the marketplace, subject to applicable law and our Privacy Policy.
We may remove content that violates these terms or applicable law.
16. Intellectual Property
Empire360ltd.com, including its original branding, logos, website design, text, graphics, and other proprietary content, is owned by or licensed to Empire360 Limited, except where otherwise indicated.
Vendors retain ownership of their intellectual property, subject to the rights they grant to Empire360 to display and promote their listings.
Users must not copy, reproduce, distribute, modify, or commercially exploit protected content without authorization, except as permitted by law.
Vendors must ensure that they have the necessary rights and permissions to use the images, trademarks, descriptions, and other content included in their listings.
17. Privacy and Personal Information
Empire360 handles personal information in accordance with its Privacy Policy and applicable Nigerian data protection law.
Information may be used where necessary to operate accounts, process orders, facilitate deliveries, administer vendor relationships, provide support, prevent fraud, meet legal obligations, and maintain platform security.
Where necessary, information may be shared with relevant vendors, payment providers, logistics providers, service providers, and competent authorities in accordance with applicable law.
Users should review our Privacy Policy for further information about personal information, its use, retention, disclosure, and applicable rights.
18. Third-Party Services and Links
The platform may integrate with or link to third-party payment providers, delivery services, or other external websites.
Those services may operate under their own terms and privacy policies.
Empire360 is not responsible for the independent operation of third-party services, except to the extent responsibility arises under applicable law or from obligations we have expressly undertaken.
19. Website Availability and Security
We aim to maintain a secure and reliable marketplace, but uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, technical failures, security incidents, service-provider issues, or circumstances beyond our reasonable control.
Users must not attempt to compromise website security, interfere with the operation of the platform, introduce malicious software, or access restricted systems without authorization.
20. Limitation of Liability
To the extent permitted by applicable law, each party remains responsible for its own acts, omissions, representations, and contractual obligations.
Empire360 operates marketplace services and is not automatically the seller of products supplied by independent vendors. However, Empire360 remains responsible for obligations that apply to it under law or that it expressly undertakes.
Nothing in these terms excludes or restricts liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or restricted.
Where the law permits a limitation of liability, any limitation will apply only to the extent lawful and reasonable in the circumstances.
21. Indemnity
To the extent permitted by law, vendors are responsible for claims, losses, and reasonable costs arising from their unlawful conduct, infringement of third-party rights, materially misleading listings, or breach of their marketplace obligations.
Any indemnity under this section will be limited to losses reasonably attributable to the relevant conduct and will not apply to the extent caused by Empire360's own unlawful conduct or other circumstances for which the vendor cannot lawfully be held responsible.
22. Suspension and Termination
Empire360 may restrict listings, suspend accounts, or terminate marketplace access where reasonably necessary because of fraud, unlawful activity, serious policy violations, security concerns, or repeated failure to meet marketplace obligations.
Where appropriate and lawful, we may provide notice and an opportunity to resolve the issue.
Suspension or termination does not eliminate accrued payment obligations, outstanding refunds, applicable warranty obligations, or other rights and responsibilities that survive termination under these terms or applicable law.
23. Changes to These Terms
Empire360 may update these Terms and Conditions to reflect changes in the platform, business operations, legal requirements, or marketplace policies.
Updated terms will be published on Empire360ltd.com with a revised "Last Updated" date.
Where legally required, we will provide notice of material changes. Changes will not retrospectively remove rights that have already accrued or that are protected by law.
Continued use of the platform after changes take effect constitutes acceptance where such acceptance is legally effective.
24. Governing Law
These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.
Disputes will be handled by a court or other competent forum with jurisdiction, subject to any mandatory legal requirements applicable to the dispute.
Nothing in these terms limits any rights that a consumer or vendor may have under applicable law.
25. Contact Information
For questions, complaints, or assistance relating to these Terms and Conditions, please contact us through the official contact channels published on our website.
Company Name: Empire360 Limited
Website: https://Empire360ltd.com
Email: support@empire360ltd.com
WhatsApp/Phone: +234 814 340 1696
Empire360 Limited — One Marketplace. Countless Possibilities.EMPIRE360 LIMITED
TERMS AND CONDITIONS
Website: https://Empire360ltd.com
Last Updated: 19 October 2026
1. Introduction
Welcome to Empire360ltd.com, an online multi-vendor marketplace operated by Empire360 Limited ("Empire360", "we", "us", or "our").
These Terms and Conditions govern your access to and use of our website, services, and marketplace.
Empire360ltd.com provides a platform where customers can discover and purchase products offered by Empire360 Limited and independent third-party vendors. Vendors may register to list and sell eligible products across various categories, including electronics, fashion, beauty products, groceries, home appliances, furniture, agricultural products, building materials, automotive products, and other permitted goods.
By accessing our website, creating an account, placing an order, or registering as a vendor, you agree to these Terms and Conditions and any applicable policies referenced in this document.
If you do not agree with these terms, you should discontinue using our platform.
2. About Empire360 Limited
Empire360 Limited operates Empire360ltd.com as a digital marketplace intended to connect buyers and sellers.
Unless a product listing expressly identifies Empire360 Limited as the seller, products listed by independent vendors are offered by those vendors.
Empire360 provides marketplace services that may include product listings, order processing, payment facilitation, customer support, vendor registration, and other e-commerce services, depending on the features available on the platform.
Empire360 does not automatically become the seller, manufacturer, importer, or distributor of every product listed by an independent vendor.
Nothing in these terms removes any legal responsibility that Empire360 or a vendor has under applicable law.
3. Eligibility and User Accounts
To use certain features of Empire360ltd.com, you may need to create an account.
You agree to:
- Provide accurate and complete registration information.
- Keep your login credentials confidential.
- Maintain the security of your account.
- Update your information when necessary.
- Use the platform lawfully and responsibly.
- Notify us if you suspect unauthorized access to your account.
You must not impersonate another person, provide misleading information, create accounts for fraudulent purposes, or use the platform to engage in unlawful activities.
We may restrict, suspend, or terminate accounts involved in fraud, abuse, violations of these terms, or activities that create a legitimate risk to customers, vendors, or the platform, subject to applicable law.
4. Vendor Registration and Responsibilities
Empire360ltd.com allows eligible businesses, entrepreneurs, and individuals to apply to register as vendors.
Vendor registration may require identity verification, business information, contact details, payment information, and other documentation reasonably necessary for compliance and platform security.
Registration does not guarantee approval. Empire360 reserves the right to approve, reject, suspend, or terminate vendor accounts in accordance with these terms and applicable law.
Every approved vendor agrees to:
1. Provide accurate personal or business information.
2. List only products they are legally permitted to sell.
3. Ensure products are genuine, safe, lawful, and fit for sale.
4. Provide accurate descriptions, images, specifications, prices, and stock information.
5. Disclose whether products are new, used, refurbished, repaired, or otherwise previously owned.
6. Honour confirmed orders, subject to lawful cancellation rights and genuine circumstances beyond their control.
7. Package products appropriately and meet agreed dispatch and delivery obligations.
8. Comply with applicable consumer protection, tax, product safety, intellectual property, and other relevant laws.
9. Respond to customer enquiries and complaints within a reasonable time.
10. Honour applicable return, refund, replacement, and warranty obligations.
11. Avoid false advertising, counterfeit goods, misleading claims, and unauthorized use of another party's intellectual property.
12. Maintain accurate records relating to their marketplace transactions where required by law.
Vendors must not use Empire360ltd.com to conduct fraudulent transactions, manipulate reviews, misrepresent product availability, or direct customers into deceptive payment arrangements.
5. Product Listings and Availability
Vendors are responsible for ensuring that their product listings are accurate, current, and not misleading.
Product descriptions should include relevant information about specifications, condition, size, quantity, compatibility, applicable warranties, and other material characteristics.
Product images should reasonably represent the items being offered. Where an image is illustrative rather than an actual photograph of the product, the listing should make this clear where material.
Product availability may change without notice. We cannot guarantee that every listed product will remain available at all times.
Empire360 may remove, restrict, or correct listings that are unlawful, misleading, unsafe, infringing, or inconsistent with our policies.
6. Prohibited Products and Activities
Vendors must not list or sell products or services that are prohibited by applicable law or our marketplace policies.
Prohibited activities include, but are not limited to:
- Selling counterfeit, stolen, or unlawfully obtained goods.
- Selling illegal drugs or controlled products without the required legal authorization.
- Offering prohibited weapons, explosives, or dangerous materials.
- Selling products that infringe intellectual property rights.
- Engaging in scams, payment fraud, identity theft, or money laundering.
- Publishing deceptive product descriptions or fabricated reviews.
- Offering goods or services that violate applicable safety or regulatory requirements.
Empire360 may remove prohibited listings, suspend vendor accounts, cancel affected transactions where lawful, and cooperate with relevant authorities where required.
7. Orders and Order Confirmation
Customers may place orders through the purchasing features available on Empire360ltd.com.
All orders are subject to product availability, accurate pricing, payment verification, and any applicable legal requirements.
An automated order acknowledgement confirms receipt of an order but does not necessarily constitute final acceptance.
We may cancel or decline an order where there is a genuine reason, including an incorrect price, unavailable stock, suspected fraud, a technical error, or a legal restriction.
Where payment has already been collected for an order that is cancelled, any refund due will be processed in accordance with our refund policy and applicable law.
Customers are responsible for reviewing their orders before completing checkout and providing accurate contact and delivery details.
8. Pricing, Fees, and Taxes
Prices are displayed in the currency stated on the relevant product listing or checkout page.
Vendors are responsible for ensuring their listed prices are accurate and for complying with applicable pricing and tax requirements.
Delivery fees, service charges, marketplace fees, applicable taxes, and other additional charges will be disclosed where required before an order is completed.
Prices and promotional offers may change prospectively. A price change does not automatically alter an order already accepted at an agreed price, except where correction or cancellation is permitted by law.
9. Payments and Vendor Payouts
Empire360ltd.com may support payment methods displayed at checkout, subject to availability and the applicable payment provider's terms.
Customers must provide valid payment information and must not use unauthorized payment methods.
Depending on the payment arrangement available on the platform, payments may be processed by a third-party payment provider, collected through a marketplace payment arrangement, or made directly to a vendor where expressly permitted.
Where Empire360 collects payments on behalf of vendors, vendor payouts may be subject to order verification, applicable fees, refunds, chargebacks, fraud checks, and the payout schedule communicated to vendors.
Applicable marketplace commissions, transaction fees, and other vendor charges will be communicated through the relevant vendor agreement, dashboard, or fee schedule.
Empire360 will not guarantee a payout before the applicable transaction and payout conditions have been satisfied.
Vendors must not request unauthorized off-platform payments or misrepresent the payment arrangements approved by Empire360.
10. Shipping and Delivery
Delivery arrangements may vary by product, vendor, customer location, and the delivery option selected at checkout.
Delivery may be handled by the vendor, Empire360, or an appointed logistics provider, depending on the transaction.
Estimated delivery dates are provided as guidance and are not guaranteed unless expressly stated otherwise.
Vendors and delivery providers must take reasonable steps to fulfil delivery obligations and communicate significant delays.
Customers must provide accurate delivery details and cooperate reasonably with delivery arrangements.
Responsibility for loss, damage, and delivery-related issues will be determined by the applicable transaction terms and Nigerian law. Nothing in these terms excludes mandatory consumer rights.
Additional delivery fees, where applicable, will be disclosed before the customer completes the order.
11. Returns, Refunds, and Replacements
Empire360 aims to support fair resolution of order-related problems.
Customers should inspect delivered products promptly and report missing items, incorrect products, damage, or suspected defects as soon as reasonably possible.
Return, refund, and replacement requests may be considered where:
- The product delivered is materially different from the product ordered.
- The product arrives damaged or defective.
- The order is incomplete or the wrong item is supplied.
- The vendor fails to fulfil the order.
- A return or refund is otherwise required by applicable law or an applicable product policy.
Customers should submit relevant information, such as the order number, photographs, a description of the issue, and supporting evidence where reasonably available.
Any stated reporting period is intended to facilitate prompt investigation and does not remove rights that cannot lawfully be restricted.
Approved refunds will generally be returned through the original payment method where practicable, or through another lawful method agreed with the customer. Processing times may depend on the payment provider or financial institution.
Products may be excluded from voluntary returns where permitted by law, including certain perishable goods, personalized items, or sealed hygiene-sensitive products after opening. Such exclusions do not apply where mandatory consumer rights require a remedy.
Change-of-mind returns may be subject to the vendor's disclosed return policy, provided that policy complies with applicable law.
Vendors must cooperate with legitimate return, refund, and replacement requests.
12. Warranties and Product Condition
Any applicable manufacturer, vendor, or Empire360 warranty must be clearly identified in the relevant listing, documentation, or transaction terms.
Warranty coverage, duration, exclusions, and claim procedures may vary by product.
Where a product is sold as used, refurbished, or repaired, the vendor must accurately disclose its condition and any material known faults.
A warranty may exclude damage caused by misuse, accidents, liquid exposure, unauthorized repairs, or other stated exclusions, to the extent permitted by applicable law.
Nothing in these terms excludes statutory rights or remedies that cannot legally be excluded.
Customers should contact the relevant seller or the support team identified on the platform for warranty assistance.
13. Customer Responsibilities
Customers agree to:
- Provide accurate account and delivery information.
- Use authorized payment methods.
- Review product descriptions and order details before purchasing.
- Treat vendors, delivery personnel, and customer support staff respectfully.
- Report genuine problems accurately and promptly.
- Avoid fraudulent refund claims, payment disputes, and abusive use of the platform.
Customers must not use Empire360ltd.com for unlawful transactions or activities that compromise the security or integrity of the marketplace.
14. Complaints and Dispute Resolution
Empire360 encourages customers and vendors to resolve transaction issues through clear communication and the available customer support channels.
Where a dispute arises, we may request relevant order information, payment records, photographs, delivery evidence, or other information reasonably needed to investigate the matter.
Empire360 may facilitate communication between customers and vendors and may take reasonable action under its marketplace policies.
Any platform investigation or decision does not remove a party's right to seek remedies through a competent court, regulator, or other lawful dispute resolution process.
Nothing in this section prevents a customer or vendor from exercising a legal right or making a lawful complaint to a relevant authority.
15. Reviews, Ratings, and User Content
Where reviews, ratings, photographs, or other user content are supported, users must ensure that their submissions are genuine, lawful, and not misleading.
Users must not post fabricated reviews, defamatory material, threats, personal information belonging to others without authorization, or content that infringes another person's rights.
By submitting content to the platform, you grant Empire360 a non-exclusive, royalty-free licence to host, display, reproduce, and use that content for operating, promoting, and improving the marketplace, subject to applicable law and our Privacy Policy.
We may remove content that violates these terms or applicable law.
16. Intellectual Property
Empire360ltd.com, including its original branding, logos, website design, text, graphics, and other proprietary content, is owned by or licensed to Empire360 Limited, except where otherwise indicated.
Vendors retain ownership of their intellectual property, subject to the rights they grant to Empire360 to display and promote their listings.
Users must not copy, reproduce, distribute, modify, or commercially exploit protected content without authorization, except as permitted by law.
Vendors must ensure that they have the necessary rights and permissions to use the images, trademarks, descriptions, and other content included in their listings.
17. Privacy and Personal Information
Empire360 handles personal information in accordance with its Privacy Policy and applicable Nigerian data protection law.
Information may be used where necessary to operate accounts, process orders, facilitate deliveries, administer vendor relationships, provide support, prevent fraud, meet legal obligations, and maintain platform security.
Where necessary, information may be shared with relevant vendors, payment providers, logistics providers, service providers, and competent authorities in accordance with applicable law.
Users should review our Privacy Policy for further information about personal information, its use, retention, disclosure, and applicable rights.
18. Third-Party Services and Links
The platform may integrate with or link to third-party payment providers, delivery services, or other external websites.
Those services may operate under their own terms and privacy policies.
Empire360 is not responsible for the independent operation of third-party services, except to the extent responsibility arises under applicable law or from obligations we have expressly undertaken.
19. Website Availability and Security
We aim to maintain a secure and reliable marketplace, but uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, technical failures, security incidents, service-provider issues, or circumstances beyond our reasonable control.
Users must not attempt to compromise website security, interfere with the operation of the platform, introduce malicious software, or access restricted systems without authorization.
20. Limitation of Liability
To the extent permitted by applicable law, each party remains responsible for its own acts, omissions, representations, and contractual obligations.
Empire360 operates marketplace services and is not automatically the seller of products supplied by independent vendors. However, Empire360 remains responsible for obligations that apply to it under law or that it expressly undertakes.
Nothing in these terms excludes or restricts liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or restricted.
Where the law permits a limitation of liability, any limitation will apply only to the extent lawful and reasonable in the circumstances.
21. Indemnity
To the extent permitted by law, vendors are responsible for claims, losses, and reasonable costs arising from their unlawful conduct, infringement of third-party rights, materially misleading listings, or breach of their marketplace obligations.
Any indemnity under this section will be limited to losses reasonably attributable to the relevant conduct and will not apply to the extent caused by Empire360's own unlawful conduct or other circumstances for which the vendor cannot lawfully be held responsible.
22. Suspension and Termination
Empire360 may restrict listings, suspend accounts, or terminate marketplace access where reasonably necessary because of fraud, unlawful activity, serious policy violations, security concerns, or repeated failure to meet marketplace obligations.
Where appropriate and lawful, we may provide notice and an opportunity to resolve the issue.
Suspension or termination does not eliminate accrued payment obligations, outstanding refunds, applicable warranty obligations, or other rights and responsibilities that survive termination under these terms or applicable law.
23. Changes to These Terms
Empire360 may update these Terms and Conditions to reflect changes in the platform, business operations, legal requirements, or marketplace policies.
Updated terms will be published on Empire360ltd.com with a revised "Last Updated" date.
Where legally required, we will provide notice of material changes. Changes will not retrospectively remove rights that have already accrued or that are protected by law.
Continued use of the platform after changes take effect constitutes acceptance where such acceptance is legally effective.
24. Governing Law
These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.
Disputes will be handled by a court or other competent forum with jurisdiction, subject to any mandatory legal requirements applicable to the dispute.
Nothing in these terms limits any rights that a consumer or vendor may have under applicable law.
25. Contact Information
For questions, complaints, or assistance relating to these Terms and Conditions, please contact us through the official contact channels published on our website.
Company Name: Empire360 Limited
Website: https://Empire360ltd.com
Email: support@empire360ltd.com
WhatsApp/Phone: +234 814 340 1696
Empire360 Limited — One Marketplace. Countless Possibilities.
