English
EMPIRE360 LIMITED
PRIVACY POLICY
Website: https://Empire360ltd.com
Last Updated: 19 October 2026
1. Introduction
Empire360 Limited ("Empire360", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of everyone who uses our website.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit Empire360ltd.com, create an account, purchase products, register as a vendor, or otherwise interact with our services.
Empire360ltd.com is a multi-vendor online marketplace that connects customers with independent vendors selling products across different categories.
This policy is intended to comply with the Nigeria Data Protection Act 2023 and other applicable data protection laws.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will request it separately and provide appropriate choices.
2. Information We Collect
We may collect the following categories of personal information, depending on how you use our platform.
A. Personal and Account Information
When you register or interact with our website, we may collect:
- Full name.
- Email address.
- Telephone number.
- Account username and account-related information.
- Billing and delivery addresses.
- Account preferences and communication settings.
B. Customer and Order Information
When you purchase products through our marketplace, we may collect:
- Products purchased and order details.
- Order numbers and transaction references.
- Delivery instructions and delivery status.
- Customer service enquiries and complaints.
- Return, refund, replacement, and warranty request details.
C. Vendor Registration Information
If you register as a vendor, we may collect:
- Personal or business name.
- Business address and contact information.
- Business registration details, where applicable.
- Product listings, prices, inventory, and order information.
- Vendor payout details.
- Verification documents reasonably required for legitimate business, security, or legal purposes.
Vendors should only submit personal information or documents that are requested through authorized channels.
D. Payment Information
Payments may be processed through third-party payment providers or other approved payment arrangements.
We may receive transaction references, payment status, payment method information, amounts paid, and relevant refund or settlement records.
Where payment details are handled by a payment provider, their collection and processing of information will also be governed by their applicable privacy policy.
We do not intend to collect or store complete payment card security details unless this is expressly required, lawfully permitted, and appropriately secured through an authorized payment arrangement.
E. Technical and Usage Information
When you visit our website, we or our service providers may collect technical information such as:
- IP address.
- Browser and device type.
- Operating system.
- Pages visited and interactions with website features.
- Login activity and security logs.
- Cookies and similar technologies, where used.
This information may help us maintain website functionality, improve performance, detect fraud, and protect user accounts.
3. How We Use Your Information
Empire360 may use personal information for the following purposes:
1. Creating and managing customer and vendor accounts.
2. Processing orders and coordinating fulfilment.
3. Facilitating payments, refunds, and vendor payouts.
4. Communicating order confirmations, delivery updates, and account notifications.
5. Helping customers and vendors resolve complaints and transaction issues.
6. Verifying vendor identities and supporting fraud prevention.
7. Maintaining website security and preventing unauthorized activity.
8. Improving website performance, features, and user experience.
9. Meeting applicable legal, tax, accounting, and regulatory obligations.
10. Sending promotional messages where permitted by law and, where required, with your consent.
We process personal information only where an appropriate lawful basis applies, such as performing a contract, complying with a legal obligation, pursuing legitimate interests that do not override your rights, protecting vital interests, performing a task in the public interest where applicable, or obtaining consent where required.
4. Sharing Your Information
We do not sell your personal information as a commercial product.
However, we may share relevant information with the following categories of recipients where necessary and lawful.
A. Vendors
When you purchase from a vendor, we may share information necessary to fulfil your order, such as your name, delivery address, telephone number, and relevant order details.
Vendors must use customer information only for authorized purposes relating to the transaction and must protect it in accordance with applicable law.
B. Payment Providers
We may share transaction information with payment processors, banks, and other authorized financial service providers to process payments, refunds, fraud checks, and settlements.
C. Delivery and Logistics Providers
We may share relevant customer and order details with couriers, dispatch riders, and logistics partners to facilitate delivery and resolve delivery-related issues.
D. Technology and Service Providers
We may use third-party providers for website hosting, security, analytics, customer support, email delivery, and other technical services.
Such providers may process personal information on our behalf under appropriate arrangements.
E. Legal and Regulatory Authorities
We may disclose personal information where required by law, court order, lawful regulatory request, or where reasonably necessary to investigate fraud, protect users, enforce our legal rights, or safeguard the platform.
We do not authorize third parties to use personal information for purposes incompatible with the purposes for which it was disclosed.
5. Cookies and Similar Technologies
Empire360ltd.com may use cookies and similar technologies to:
- Keep users signed in.
- Support shopping cart and checkout functionality.
- Remember preferences.
- Improve website performance.
- Analyze website usage.
- Support security and fraud prevention.
- Provide advertising or personalized content, where enabled and lawfully permitted.
Essential cookies may be necessary for the website to function properly. Where consent is required for non-essential cookies, we will provide an appropriate consent mechanism.
You may be able to control cookies through your browser or the cookie settings available on our website. Disabling certain cookies may affect some website features.
6. Marketing Communications
We may send service-related messages concerning your account, orders, payments, deliveries, security, and other necessary marketplace activities.
Where permitted, we may also send promotional offers, product updates, and marketing communications.
You can opt out of promotional emails using the unsubscribe instructions provided or contact us through our official support channels.
Opting out of marketing communications will not prevent us from sending essential service or transaction-related messages.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
These measures may include access controls, account security procedures, secure transmission methods, system monitoring, and appropriate safeguards involving service providers.
However, no online platform or electronic transmission method can be guaranteed to be completely secure.
Users are responsible for keeping their passwords confidential and notifying us promptly if they suspect unauthorized access to their accounts.
Where a personal data breach occurs, we will take appropriate steps to investigate, mitigate its effects, and make notifications where required by applicable law.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Maintaining customer and vendor accounts.
- Completing transactions and resolving disputes.
- Processing refunds, returns, and warranty claims.
- Maintaining accounting and transaction records.
- Complying with applicable legal and regulatory obligations.
- Preventing fraud and protecting the platform.
Retention periods depend on the type of information, the purpose of processing, applicable legal requirements, and whether any dispute or investigation remains unresolved.
When information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to lawful retention requirements.
9. International Transfers
Some of our technology providers or service providers may process personal information outside Nigeria.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable Nigerian data protection requirements and that suitable safeguards are in place.
Further information about relevant transfers and safeguards may be requested through our contact details below, subject to applicable law.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permitted.
- Object to certain processing activities.
- Request restriction of processing in applicable circumstances.
- Request a portable copy of certain information.
- Withdraw consent where processing is based on consent.
- Object to direct marketing.
- Challenge certain decisions made solely through automated processing where applicable.
- Lodge a complaint with the relevant data protection authority.
To exercise your rights, contact us using the details in Section 15.
We may need to verify your identity before responding. Some information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.
11. Children's Privacy
Empire360ltd.com is not intended to knowingly collect personal information from children in circumstances where the collection would be unlawful.
Where applicable law requires parental or guardian authorization, we will take appropriate steps to obtain it.
If you believe a child has provided personal information unlawfully, please contact us so that we can investigate and take appropriate action.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, delivery services, or other external platforms.
We do not control the privacy practices of independent third parties. You should review their privacy policies before providing them with personal information.
This Privacy Policy applies to personal information processed by Empire360 in connection with our own website and services, subject to the roles and responsibilities applicable to each transaction.
13. Vendor Privacy Responsibilities
Vendors registered on Empire360ltd.com must protect customer information they receive through the marketplace.
Vendors must:
- Use customer information only for authorized order fulfilment, customer service, and other lawful purposes.
- Keep customer information secure and confidential.
- Avoid unauthorized marketing or disclosure of customer information.
- Not sell, misuse, or unlawfully transfer customer information.
- Comply with applicable data protection laws.
- Notify Empire360 promptly of suspected unauthorized access or disclosure involving marketplace customer information where appropriate.
Vendors remain responsible for their own data processing activities to the extent they determine the purposes and means of that processing.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements.
The revised policy will be published on Empire360ltd.com with an updated revision date.
Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.
We encourage users and vendors to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about the handling of your personal information, contact us through the details below.
Company Name: Empire360 Limited
Website: https://Empire360ltd.com
Email: support@empire360ltd.com
WhatsApp/Phone: +234 814 340 1696
Please include sufficient details about your request so that we can understand and respond appropriately. Do not send passwords or full payment card details in your enquiry.
16. Governing Law
This Privacy Policy is governed by the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Act 2023 and other applicable data protection requirements.
Nothing in this policy limits rights or remedies available under applicable law.
Empire360 Limited — One Marketplace. Countless Possibilities.
